We did receive our cream promptly. I like that ours was a FRESHLY MADE batch. The package arrived without damage. The ingredients are clearly listed and I didn't have to retake college chemistry to pronounce them. LOL. Justin, I must congratulate you. The cream greatly alleviated my daughter's discomfort! She has SEVERE ECZEMA/ ATOPIC DERMATITIS. Although her skin irritation is still visible, the inflammation is decreasing in some areas. The itching decreased so much, that she was able to peacefully fall asleep at night. I am very impressed. We discussed my daughter's allergy to coconut oil, but I was willing to try your product anyway. It appears that the amount of coconut oil included in the mixture, along with the other ingredients, allowed her to tolerate the cream. I am so glad I finally found something that I can apply as often as necessary and it is not harmful to my child. I definitely spread the word on my social media pages. I will also recommend your product to anyone who else who has skin irritations. You and your team are to be commended.